TERMS AND CONDITIONS

Effective Date: 07/15/2025

These Terms and Conditions ("Terms") govern the use of the Kindly Kept Cleaning website (the "Site"). This Site is owned and operated by Kindly Kept Cleaning LLC. This Site is intended for online booking and information related to residential cleaning services.

By using this Site, you confirm that you have read, understood, and agreed to these Terms and Conditions.

Intellectual Property

All content published and made available on this Site is the property of Kindly Kept Cleaning LLC and its creators. This includes, but is not limited to:

• Text
• Images
• Logos
• Graphics
• Documents
• Downloadable files
• Website content and branding

User Contributions

Users may post or submit:

• Photos
• Videos
• Public comments
• Reviews or feedback

By posting publicly on our Site, you agree not to violate any laws or these Terms and Conditions.

Accounts

When creating an account on our Site, you agree:

You are responsible for maintaining the confidentiality and security of your account information.

Information provided must be accurate and current.

We reserve the right to suspend or terminate accounts that violate these Terms.

Services Offered

The following services may be booked through our Site:

• One-Time Home Cleaning Services
• Recurring Home Cleaning Services
• Deep Cleaning Services
• Move-In / Move-Out Cleaning Services

Service details and pricing displayed on our website are intended to be as accurate as possible but may vary based on the condition of the property, add-ons selected, or service scope adjustments.

We reserve the right to modify, reject, or cancel bookings if necessary.

Payments

We accept:

• Credit Cards
• Debit Cards
• Direct Debit payments

Payment is generally processed after completion of service unless otherwise agreed.

By submitting payment information, you authorize Kindly Kept Cleaning LLC to charge the payment method provided.

Subscriptions & Recurring Services

Recurring service plans automatically continue until cancellation.

To cancel or reschedule recurring services, we require at least 24 business hours notice Monday–Friday between 7:00 AM–11:00 PM CST.

No cancellation or rescheduling fees apply when proper notice is provided.

Refund Policy

Refunds for Services:

Kindly Kept Cleaning does not offer refunds once services have been completed.

If concerns arise regarding service quality, customers should contact us within 24 hours of completion so we can review and attempt to resolve the issue.

Limitation of Liability

Kindly Kept Cleaning LLC, including its owners, employees, contractors, agents, and affiliates, shall not be liable for damages, losses, claims, or expenses resulting from use of the Site or services beyond what is required under applicable law.

Applicable Law

These Terms and Conditions are governed by the laws of the State of Texas.

Changes

These Terms may be updated periodically. Updated versions may be posted on our Site or communicated via email.

Contact Information

Kindly Kept Cleaning LLC

11903 McKinney Falls Lane
Sugar Land, Texas 77498

Phone: (832) 577-4072
Email: [email protected]